enliven CEM® is a customer experience management solution. enliven CEM® software lets you connect meaningfully to your individual customer. Helps you in customer engagement, personalization, campaigning, solve shocks and difficulties, address service issues,cross sell and up sell and many more. Streamlines your offerings based on customer likes and dislikes through Next Best Actions which are delivered directly to customer. Increase your revenue, productivity and customer loyalty by automating CEM process across the organization.