enliven CEM Social Analytics Point of View

enliven Social Media Offerings
Business use of social media can go far beyond a corporate Face book page or Twitter stream. In fact, social tools and collaborative solutions augment a business’s value proposition. Enliven analytical platform solutions are social media driven and produce measurable business results. Our understanding of the intersections between business practices and social media functionality allows us to evolve the capabilities of this dynamic tool for use in today’s ever-changing business world. Our unique blend of consulting, creative, and engineering expertise makes us the best at building and delivering the solutions you need. We provide a multi-platform dashboard to measure, compare and maximize social media performance.

Case Study: Delivering Personalized Experience for Social Customers

There are many companies providing online deals offering flight tickets, hotel/cab reservations, electronic goods, spas, restaurants and even used goods. But there is no personalization related to goods offering and everyone is offered with Case Study on Delivering Personalized Experience for Social Customer, irrespective of individual’s needs and likes. Secondly, the merchants have to go through sales processes of the portals to offer their deals and that too with limitation of the price range set by those portals.

Delivering Personalized Experience for Social Customers

Ramyam, a pioneer in Customer experience Management (CEM) solutions, has architected and end-to-end customized CEM engine with multi-dimensional profiles of Social Customers deriving and enriching the data based on the Social Media behavior of the Customer. The engine could deliver localized, targeted offers and services directly from the merchants, who are empowered with the enriched Social Customer Analytics. Further, Social Customer Analytics analyzes the response behavior to the deals and campaigns and continuously enhances the Social Customers’ behavioral aspects.

Some of our key performance indicators addressed are:

• Fan Growth
• Engagement Rates
• Industry Benchmarking
• Competitive Analysis
• Key Influencers
• Social Interactions

4 thoughts on “enliven CEM Social Analytics Point of View

  1. Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you could do with some pics to drive the message home a bit, but other than that, this is wonderful blog. An excellent read. I will certainly be back.|

  2. How can I learn more about how Ramyam/EnliveIn platform has assisted with Omni-channel retailing strategies in the past? Current case studies? Architectural integration? Ideal client size? Sales? Volume of data?

    Best. Robi

Leave a Reply

Your email address will not be published. Required fields are marked *